Self Storage Facility FAQs Washington
Frequently Asked Questions at Daffodil StorageHave a question? We're here to help you! We've compiled a list of the top questions our customers ask us. Don't see the answer to your question? Just give us a phone call and let us help you! We want to make your self storage experience simple and easy.
Do you have any moving equipment available?
Yes! We have a rental truck available for use. Customers moving into our facility are welcome to use the truck one time at no charge. Restrictions and time limitations apply on rental. A refundable $150 deposit is required on all truck rentals. We also have dollies, and blankets available for rent. For customers moving onsite we also offer complimentary push carts for your convenience.
Can I purchase boxes or packaging material?
Absolutely! We are pleased to carry a complete line of shipping & moving merchandise. Contact us for details on our packaging and shipping supplies available.
Do you offer services for both residential and business customers?
Daffodil Storage is proud to provide storage solutions to both our residential and business customers. Whether you are moving your entire house or needing additional space for records, we can assist you.
Do you have any discounts?
We are pleased to offer customers several discounts. Incentives and discounts vary from time to time and depend on the location. Be sure to ask a storage manager which promotions may apply to you.
Do you have security cameras?
We are committed to offering the highest level of security. As part of our commitment to security our stores are monitored with digital security cameras. With cameras as small as a pinhole you can be sure to know we record everything.
What is a heated unit?
We offer both heated and non-heated units. We always suggest a heated unit, as these are more effective in protecting your more delicate items. With many of our facilities heated either by a radiant heating system, or a forced-air system, you will have options to choose from. If you do choose a heated unit, remember to properly pack and stack your items so as to allow for proper air flow and ventilation.
Do you have electrical outlets in each unit?
We do not provide electricity in any of our units.
If I need to upsize or downsize my unit, what is the easiest way to do so?
Our staff is equipped to help with both the logistics of moving to a larger or smaller unit and also the pricing difference. Just stop by and they will be glad to help you with the transition.
Do you offer RV, car & boat storage?
Each location varies with their selection of available spaces for vehicles. We do offer RV, car, and boating storage at our Valley Avenue, Federal Way, Milton, Gem Heights, and Gotta Store It locations.
If I go to a location to see a space, am I obligated to rent it right then and there?
Although our units are in high demand, we will gladly reserve a unit for you while you prepare your move. You can either reserve one yourself by going to our website and selecting a unit from the list or by coming into one of our offices. We know the unforeseen can often happen, so just give us a call to let us know you will no longer be needing the unit so we can make it available for other customers.
Do I have to sign a year-long lease?
All of our facilities are completely month-to-month and there is no long-term obligation. So if you are just needing it for a couple of months for transitioning between homes or are planning to store long-term, there is no yearly renewal. Just paying your bill on time each month will keep your account current and unit accessible.
When is my bill due each month?
Your monthly rent is due on the first of each month. You do have until the sixth day of each month to get your payment in before our computer locks you out at the gate and your unit, but you do not accrue a late fee until the tenth.
Do I need to provide my own lock at the time that I sign the lease?
We will include a lock specially designed for the security of your unit at the time of your initial move-in and rent payment. We will give you the only keys to the lock, so keep them in a safe place that you will remember. If you do lose your keys, our maintenance staff can be called out within a few days of notice to cut your lock for a fee of $50, but you will need to contact our office to set up that appointment and fill out the appropriate paperwork.
What is the noise limit allowed on the property?
Our facilities are often in residential areas. We ask that you respect not only your fellow customers, but homeowners nearby by refraining from practicing music in your unit and playing music on your car radio as you load your unit. Also when loading or unloading your unit, please respect the facility by keeping it neat and orderly and making sure other vehicles or people can pass by in driveways and hallways safely.
What is the process for moving out?
We ask for ten days notice and since we are unable to prorate out, we ask that you let us know by the 20th of the month. A few things will be needed at the time of move out. First, you will need to completely empty out your unit. Any remaining items may result in a disposal fee that will need to be paid immediately. Second, you will need to remove your lock. The lock is yours to keep on your unit and keeping the lock will lead to a phone call to see if you have indeed moved out and ask that you come back and remove it. If we are unable to reach you, we will have to continue billing you each month, because we have no way of knowing it has truly been emptied. Third, you will need to sign a move-out form stating that you are indeed moved out. As always, our leasing associates are available to help with any questions that come up.
Do you offer moving trucks?
At most locations we offer a complimentary truck rental for moving in. Due to availability it is best to let us know at least a week in advance when you will be needing the truth. We require a $150 cash deposit, proof of insurance & a copy of a valid driver's license. Also, select locations partner with Penske Truck Rentals, renting out moving trucks for all occasions including local and cross-country moves.
How do I know my belongings are safe?
The security of your items are a top priority for us, but we do need your help to succeed. All of our locations have a gate code or proximity fob that is unique to each customer and is logged on our computer. We also have security cameras that survey the properties 24 hours a day. We also offer a free lock at move-in to all of our customers. What we ask from you as our customer is to be diligent to make sure you avoid tailgating into or out of the facility behind another customer so that we have an accurate record of who is on the property. We also ask that you report any suspicious activity on the property and make sure to securely lock up your unit each time you leave.
Why is insurance required?
Yes, we do require insurance. You are more than welcome to use your renters or homeowners insurance. However, we recommend using Storsmart Insurance (www.storsmartinsurance.com) as there is no deductible with the use of the free lock we provide at move-in. This company has extensive experience in the storage field, and we have every confidence in their ability to treat you and your belongings with care. With plans as low as $10 a month, you can’t afford to be without it.
If the office is closed, can I still access my unit?
If your account is paid current, you will be able to access your unit between the hours of 6 am and 9 pm every day, even holidays.
If the office is closed, can I still pay my bill or get in contact with someone?
You are always welcome to pay your bill online. Just go to the top of the page and go to "Pay Bill", select the location you store at and set up your account. From there you can pay your bill, set up your account for auto payment, view your payment history and also email the storage manager.
Do you have any tips for moving into a storage unit?
Yes, we do. Check out our storage tips page for some good ideas to get you started.
What if I’m late making a payment?
Your rent is due on the first of each month. A late fee of $20 or 20% will be applied to your account after you’ve been late for ten days. After ten days you will be unable to access the property and your unit. We strongly encourage customers to sign up for the automatic payment option to avoid incurring late fees on their account. If you are in a time of financial distress, our managers are often able to help you with making arrangements. If arrangements are not kept, however, the unit is in danger of going to auction.
Do you offer any deals for current customers?
Absolutely! Currently, if you refer our storage facility to a friend who then stores with us, we will give you $40 off your next month’s rent. Please see, leasing office for additional restrictions. Remember, our deals change quickly, so check your letters and receipts for current offers.
Do you offer any deals for prospective customers?
Yes, we do. Please visit the individual facility’s page for current pricing and deals. All pricing and promotions are subject to unit availability.